Order, Shipping, and Returns Policy

1. Placing Orders

  • For assistance during checkout, contact customer service:
  • You will receive a confirmation email after placing an order.
  • Order status updates will be sent to your provided email address.
  • Please allow 3-5 business days for items to ship, depends on the inventory. 

2. Order Cancellations

  • You may cancel orders with the status "Awaiting Fulfillment."
  • Please contact us before cancellation, orders can only be canceled before shipped

3. Shipping Information

3.1 Shipping Times
  • Most in-stock items process and ship within 3-5 business days.
  • Estimated delivery: 3-5 additional business days after shipment.
  • Shipping estimates are provided on product pages when possible.
3.2 Shipping Carriers
  • We primarily use UPS with tracking information.
3.3 Freight Shipments
  • Oversized or heavy items may ship via freight.
  • Basic service includes economy shipping to the provided address.
  • Additional services (e.g., lift gate, inside delivery) may incur extra fees.
  • You will be contacted to schedule delivery.
  • Inspect freight shipments within 24 hours of delivery.
3.4 Rush Shipments
  • Contact customer service for rush shipping requests.
  • Additional charges may apply.
3.5 Shipment Tracking
  • Tracking information will be provided in the order details, also via email when available.
  • Registered members can check order status through their account.
  • All customers can use the "Track Your Order" page on our website.

4. Returns Policy

No returns. 

All sales are final. We do not accept returns or exchanges for any reason. Please inspect all items carefully prior to purchase as there are no refunds or replacements for items purchased. We recommend inspecting all items upon delivery.

5. Damaged or Defective Items

  • Report damaged items within 24 hours of receipt.
  • Report defective items within 5 days of receipt.
  • Contact [email protected] with order details and photos of damaged items.